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At Zero Ka, we seek to ensure the satisfaction of our customers in each interaction. If you need to exchange or return a product purchased on our website, follow our guidelines in accordance with the Consumer Protection Code:


We accept exchanges of products purchased on our website within up to 7 calendar days after receiving the order, as long as the product is intact, in its original packaging and without signs of use. To start the exchange process, contact us through the channels available on our contact page.


You have the right to withdraw from the purchase within up to 7 calendar days after receiving the product, as established by the Consumer Protection Code. To make a return, the product must be in its original packaging, with no signs of use or violation of the manufacturer's original seal. Please contact us to initiate the return procedure.


The refund will be made after confirmation of receipt of the returned product. We reserve the right to check the condition of the product before approving the return. The refund will be made to the original form of payment, within a period compatible with the payment method used.


Personalized or made-to-order products may have specific exchange and return conditions. Consult us for detailed information.

We are not responsible for damages caused after inappropriate use of the product.

In cases of defective products or discrepancies with the purchase description, contact us immediately for the necessary measures.

Contact us

To initiate any exchange, return process or obtain more information about our policy, contact us through the following channels:

Address: Rua do Albatroz, 430. Palhoça - SC. CEP 88137290
Telephone: (11) 97243-3694
Business Hours: 08:30 to 12:00 and 13:00 to 18:00

At Zero Ka, we value transparency and are committed to following legal guidelines to ensure the best possible experience for our customers.

Política de Trocas, Devoluções e Reembolso

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